How a Cloud Phone System Could Help You
May 19, 2020
This post was originally published on January 17th, 2017. Updated for May 19th, 2020.
If you’re a small business owner, you should consider using a cloud phone system. Why? It’s because cloud systems manage phone calls using the internet. Keep reading to find out more about cloud systems and the programs we recommend!
What’s a Cloud Phone System? What are the Benefits?
Cloud systems use the internet to make calls and take inbound calls. This makes them more effective than traditional phone systems. Also, these internet-based systems collect customer analytics for you. That’s right, you don’t have to lift a finger! While using tools is a great way to keep track of analytics, it’s nice when your system does it automatically.
Cloud systems also allow you to have a designated business phone number instead of a personal number without requiring you to have 2 phones. Additionally, employees can take and make calls remotely. With a cloud-based phone system, there is no need to take calls from the office. And in today’s world, that could literally be a life-saver!
Recommended Cloud Phone Systems
RingCentral is a user-friendly cloud system and it has over 50 features! Small businesses can make and receive phone calls via RingCentral. You can also send faxes, host video meetings, use the analytics features, and much more. If you’re a small business owner, check out RingCentral. Prices range from $19.99/user/month to $49.99/user/month depending on your business needs.
Grasshopper is another cloud service. It offers cloud calling, business texting, call forwarding, and voicemail transcription. Setting up a Grasshopper account is easy. Users pick a number and plan, download the Grasshopper apps, configure settings, and then can use Grasshopper’s services. Plans start at $26 per month.
Google Voice is the most affordable cloud system because personal accounts start at the low, low cost of $0. Although it offers fewer features than the programs previously mentioned, it’s still effective. Users receive a custom phone number and can make and receive calls via the internet on any device. If you’re not quite ready for RingCentral or Grasshopper, give Google Voice a try. Professional services with Google Voice start at $10/user/month.
Blog Only BONUS: Nextiva
Nextiva and their system, NextOS, gives you a single platform with phone, email, chat, and SMS. It allows you to keep all your communication within one system. It also analyzes all the data for every interaction within the platform. Their mobile app keeps you connected while you are out of your office phone — or you can replace your desk phone entirely.
Cloud phone systems provide great benefits for small businesses. If you’re a business owner, there’s a good chance you should be using one!
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Into the Inbound with Technology Aloha
Former Content Strategy Advisor
As a Content Strategy Advisor at Technology Aloha, Kelly focused on Social Media and Content Marketing. She enjoys all aspects of digital marketing, with a focus on strategy for content marketing and social media.