This post was originally published on January 17th, 2017. Updated for June 3rd, 2022.
If you’re a small business owner, you should consider using a cloud phone system. Why? It’s because cloud systems manage phone calls using the internet. Keep reading to find out more about cloud systems and the programs we recommend!
What’s a Cloud Phone System? What are the Benefits?
Cloud systems use the internet to make calls and take inbound calls. This makes them more effective than traditional phone systems. Also, these internet-based systems collect customer analytics for you. That’s right, you don’t have to lift a finger! While using tools is a great way to keep track of analytics, it’s nice when your system does it automatically.
Cloud systems also allow you to have a designated business phone number instead of a personal number without requiring you to have 2 phones. Additionally, employees can take and make calls remotely. With a cloud-based phone system, there is no need to take calls from the office. And in today’s world, that could literally be a life-saver!
Recommended Cloud Phone Systems
RingCentral
RingCentral is a user-friendly cloud system and it has over 50 features! Small businesses can make and receive phone calls via RingCentral. You can also send faxes, host video meetings, use the analytics features, and much more. If you’re a small business owner, check out RingCentral. Prices range from $19.99/user/month to $49.99/user/month depending on your business needs.
Ooma Office
Ooma Office is a cloud-based phone system that is designed to be used by small and medium-sized businesses. It offers features that are similar to those of a traditional office phone system but at a fraction of the cost.
Ooma Office can be accessed through any device with an internet connection and it doesn’t require any special equipment. The app can also be installed on smartphones, tablets and laptops so that employees have access to the office phone system from anywhere in the world.
Dialpad
Dialpad is a cloud-based phone system that allows businesses to have one number for their business and to be able to access their voicemail anywhere they are. The company offers a variety of plans, including unlimited calling, conference call capabilities, call forwarding, and more. Dialpad also has free customer service available 24/7.
GoToConnect
GoToConnect is a cloud-based phone system that has many features that make it a great choice for small and medium businesses. One of the greatest features of this phone system is being able to record conversations. This can be helpful when you need to document meetings or conversations with customers
Blog Only BONUS: Nextiva
Nextiva and their system, NextOS, gives you a single platform with phone, email, chat, and SMS. It allows you to keep all your communication within one system. It also analyzes all the data for every interaction within the platform. Their mobile app keeps you connected while you are out of your office phone — or you can replace your desk phone entirely.
Cloud phone systems provide great benefits for small businesses. If you’re a business owner, there’s a good chance you should be using one!
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